Introduction

Welcome to PottyPal. This Privacy Policy outlines how we collect, use, and protect your information. We are committed to ensuring your privacy and security.

Information We Collect

We collect limited information necessary for the operation of our service.

1. Authentication Cookies: We use cookies solely for authentication purposes, enabling you to securely access your account.
2. Usage Data: We use PostHog for analytics to understand how our service is used. This data does not involve cookies and is used to improve our platform.
3. Account Information: When you register, we collect necessary account details such as your company name and contact information.
4. Service Ticket Data: Data related to the service tickets you manage within our platform.

Location Data

We collect and store address information for specific purposes related to our services.

1. Company Address: We collect and store the company address provided during account setup for billing and administrative purposes.
2. Service Ticket Addresses: Users input service ticket addresses to facilitate service driver dispatch. These addresses are stored to manage and track service requests.
3. We do not collect or track the real-time location of users or devices.

How We Use Your Information

We use your information to provide, maintain, and improve our services.

1. To authenticate and provide access to your account.
2. To analyze usage patterns and improve our platform using PostHog.
3. To manage and support your service tickets.
4. To communicate with you regarding your account and service updates.

Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

1. We use industry-standard encryption and security protocols.
2. We regularly review and update our security practices.
3. We restrict access to your data to authorized personnel only.

Third-Party Services

We use PostHog for analytics. We do not sell, rent, or share your company data with any other third-party sources.

1. PostHog is used for analytics and does not use cookies.
2. We are committed to protecting your data and maintaining your privacy.

Payment Processing

All payment processing for PottyPal subscriptions is handled securely through Stripe.

1. We do not store or have access to your full credit card details.
2. Stripe's secure platform ensures the safety of your payment information.
3. Stripe's privacy policy and security practices apply to your payment information.

Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services.

1. Upon account deletion, we will securely delete your data.
2. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

You have the right to access, correct, or delete your personal information.

1. You can access and update your account information through your dashboard.
2. To request deletion of your data, please contact our support team.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

1. Changes will be posted on this page.
2. Your continued use of the service after changes constitutes acceptance of the new policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@pottypal.ca.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

1. Any disputes arising from this Privacy Policy shall be resolved in the courts of Toronto, Ontario, Canada.